Terry is another staff member with ties to The Imagination! Network, where he worked as a Technical Support Supervisor and a Solaris Systems Technician. He joined the Sierra Telephone Local Area Network support group in 1998 and came to work at STI in 1999. He is responsible for overseeing the operations of the STI network and all related services (including dialup, DSL, wireless, email, web servers, etc.), as well as the Web Design department and all of the talented and capable Web Designers and Network Engineers who actually do all of the real work.

An IT career means constantly having to learn new things to keep pace with emerging technologies, and Terry has a laundry list of Cisco and Microsoft certifications to prove it. But what he really enjoys is spending time with friends, sports (especially NASCAR and football), reading, fitness, and his two cats.

Verne is a former cop. He somehow retained a great sense of humor while being driven toward stressful jobs. Verne is operator of the North Fork Zoo, having dogs named Smokey, Candy, Jordy, Ginger and cats named Dr. Pepper and Fuzz Bucket (?!)

Shane was originally from Riverside before moving to Coarsegold in 1985. Like many mountain area residents he enjoys camping as well as fishing for Large Mouth Bass. While Shane really enjoys working with computers and technology, he has a particular interest in the Linux operating system. He also loves spending time with his wife Kelly. Shane enjoys working around the house on those projects that seem to never end and enjoys watching T.V. as well.

Former Manager of Training and Development at Yosemite Concession Services in Yosemite National Park, Steve helped literally thousands of employees sharpen their customer service skills. He now enjoys a shorter commute from his home in Oakhurst, putting his own customer service skills to work as a "Control Clerk" at STI. (A Control Clerk does a combination of customer service and accounting tasks.) In his spare time, he enjoys scaring himself byrock climbing, kayaking and skiing, or just spending time with his family. Steve also plays in a local rock band called "Stone River." www.stoneriverband.net

Randy also enjoys interacting with people and at the same time enjoys the solitude of camping in out of the way places. He's an audiophile as well, with, uh, shall we say eclectic musical tastes.

According to the old saying, knowledge is power. Freda expands this to say knowledge shared is power multiplied, not divided, so she happily spreads the information she has gathered. Freda enjoys all kinds of educational situations, whether it is teaching classic Bible stories to Sunday School students or unraveling the basics of Outlook Express for our subscribers.

He graduated Fresno Institute of Technology in their Computer Technician program and is A+ certified. He is also a gamer who would spend a lot more time playing Unreal Tournament if only there were more hours in the day. Matt grew up in Coarsegold and Oakhurst, and was home-schooled from kindergarten through high school. He has been a homeowner from age 18 when he bought a condo in Oakhurst.

Brad is a computer enthusiast who has been building, maintaining and upgrading computers for friends and family for over 15 years. He enjoys a good challenge and receives a great sense of satisfaction from solving computer problems for our customers. He also enjoys computer gaming and is an expert at digital photography and image editing.

Dennis is our elder statesman of Technical Support. He helped start the division, and continues interacting with our subscribers on a daily basis. He enjoys working with all the industry's latest software and hardware. Most of all he loves assisting our customers to solve their problems.

Dennis and his wife Janell live locally and have four wonderful children and seven grandchildren. He loves the outdoors and also cuts and sells firewood in the winter.

John is generally known in the local community as “the guy with no shoes.” He does have some, he just can’t find them. John has a loving wife, two kids, two dogs, two cats, six guinea pigs and a collection of assorted wing nuts. His hobbies include computers, cars, and he is an avid reader.

You will either find Dan talking on the phone, helping one of our subscribers fine tune their Internet settings, or reading a deep true crime novel.

Tina Lindemann

Tina moved to the Oakhurst area in March, 2005 and she has no intentions of ever moving again! Though she's lived all over the country, she spent the majority of her childhood in Chicago. She's happy to say she does not like snow any better here than she did there. Tina enjoys reading, gaming, movies (big movie fan) and music. Computers are an obsession as much as learning, and there simply can never be enough learning.

She says, "My job with STI has been a lot of fun, but also a tremendous step for improving my computer, Internet and customer service knowledge. There's nothing more satisfying than being able to help someone who is very frustrated, and making a situation right for them. It's a wonderful motivator."

Laura is the mother of three great kids (Heather, Craig and Daphne) who often join her at the events. They live on several acres in Ahwahnee where they raise market lambs and assorted poultry.  They also participate actively in the Coarsegold 4-H Club and Valley Cow Horse Association.

Bob Heitman brings to STI, the software development skills acquired over a 20+ year career in the entertainment software industry. Bob was the Vice-President for Engineering at Sierra On-Line in the late '80s and went on to be the General Manager of what was to become the Imagination Network. Bob owns his own software consulting business and currently has three programs that he has published and sells over the internet. Bob develops the software STI uses for specialized web applications, customer service software, and all the behind-the-scenes software operations of our company.

Susan is a web designer with a multifaceted background. She received a Bachelors degree in Geological Sciences from UC Santa Barbara, and then crewed on archaeological digs in Israel and North Dakota before taking a job as a geological draftsman. Merging technical and artistic abilities, she next became a computer graphics artist.

To escape LA, Susan moved to Oakhurst and got a job with Sierra On-Line, a computer game company. In the five years she was there, she progressed from technical and creative writer to assistant designer to lead designer to unemployed. After On-Line's Oakhurst division closed, Susan taught herself HTML and dabbled in Java and JavaScript. She also freelanced designing computer toys.

Though no relation to STI's Director of Marketing, Laura Norman, Susan is married to our Director of Customer Service, David Norman. Their "kids" are Smudge, Toby, Chewy and Buddy.